An American retailer with hundreds of retail locations throughout the United States, Things Remembered specializes in personalized gifts, messaging and engraving. An omnichannel merchandising company, Things Remembered sells through multiple platforms.
While the UPS APIs had existed for years, they had never been used and were placed on the backburner as Things Remembered was using Agile to communicate to various private shipping companies. Now, since Agile support was sunsetting, our team, made up of members from the original API creation, was asked to revive the APIs and set them into motion.
Creating a tailored interface between Things Remembered and UPS, the API calls seamlessly communicate between the logic stored in the System i and the company's UPS account.
Using APIs to comb through the UPS variables, Things Remembered is able to pass cost savings on to the customer while also:
As an added bonus, because the APIs were developed in-house, they were specifically coded using RPGLE, empowering the Things Remembered developers to support future changes to the code.
Once the team was updating the shipping functions and abilities, our developer took it one step further and wrote multiple Web Service programs that run through the System i and extend the Address Validation and Shipment Label Generation functions.
Because there is an existing store portal and intranet, cashiers and sales teams are now able to take advantage of the System i and UPS communication channels and, using back-office functions, immediately perform address validation and generate UPS shipping labels directly.
By improving the shopping experience, Things Remembered increased the probability of repeat customers and higher annual revenue.
Contact us for additional information about how we can get your project off the ground.
Share this story
Subscribe to stay on top of the latest eCommerce and ERP industry tips and trends delivered straight to your inbox.
For the past two decades, we've made it our business to help you work smarter. From commerce challenges to ERP customizations, we support the power of your big ideas by helping you work more strategically, more intuitively, and more efficiently.
